ikan138Privacy Policy
This page describes what we collect when you use ikan138 and how we keep that data protected. We at ikan138 take your privacy seriously and comply with applicable data protection laws. Our policy covers personal information you provide during account registration, deposits and withdrawals, and your activity on our platform.
We collect data to verify your identity (KYC), process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), and to detect fraud and money laundering. We do not sell your data to third parties. We share information only with payment processors, fraud-detection services, and legal authorities when required by law.
If you have questions about how we handle your data, contact our support team via the in-app chat or email. You can also request a copy of your personal data or ask us to delete it, subject to legal retention requirements.
What Data We Collect on ikan138
We at ikan138 collect personal information when you register an account, make a deposit, request a withdrawal, or contact our support team. During registration, we collect your email address, phone number, and password. We use your email to send account notifications and password-reset links; we use your phone number for two-factor authentication (2FA) and account recovery.
Before your first withdrawal, we require identity verification (KYC). We collect your full name, date of birth, government-issued ID number, and a photo of your ID. We also collect a recent utility bill or bank statement showing your name and address. This information is used to verify your identity and comply with anti-money-laundering regulations.
When you make a deposit or withdrawal, we collect payment details (e.g., your e-wallet account or bank account number). We do not store your full payment credentials; our payment processors handle that data directly. We store only a reference number linking your ikan138 account to your payment method.
We also collect information about your activity on ikan138: which games you play, which bets you place, your account balance, and your login history. We use this data to detect fraud, prevent money laundering, and improve our platform. We do not use your activity data for marketing purposes without your consent.
Cookies and tracking on ikan138
We use cookies to remember your login session and to track your activity on our platform. Cookies are small files stored on your device; you can disable them in your browser settings, but doing so may affect your ability to use ikan138.
How We Use Your Data
- Account Verification
- We use your personal information to verify your identity and comply with KYC regulations. This is required before your first withdrawal from ikan138.
- Payment Processing
- We share your payment details with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals.
- Fraud Detection
- We analyze your account activity to detect fraud, money laundering, and other illegal activity. We may flag unusual transactions for manual review.
- Customer Support
- We use your contact information to respond to your support requests and to notify you of account changes or security issues.
- Legal Compliance
- We may disclose your data to legal authorities if required by law or if we suspect illegal activity on your ikan138 account.
Data Security and Storage
We at ikan138 encrypt all personal data in transit and at rest. We use TLS 1.2+ encryption for all data transmission between your device and our servers. Your password is hashed using industry-standard algorithms and is never stored in plain text. Our servers are protected by firewalls and intrusion-detection systems.
Our data centers may be located outside your jurisdiction. By using ikan138, you consent to the transfer of your data to countries outside Indonesia. We ensure that all data transfers comply with applicable data protection laws.
We retain your personal data for as long as your ikan138 account is active. After you close your account, we retain your data for seven years to comply with anti-money-laundering regulations. After seven years, we delete your data unless we are required by law to retain it longer.
Third-Party Data Processors
We at ikan138 share your data with third-party processors who help us operate our platform. These include payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), fraud-detection services, and customer-support platforms. We require all third-party processors to sign data-processing agreements committing them to protect your data.
We do not sell your data to marketing companies or data brokers. We do not share your data with advertisers. We may share aggregated, anonymized data (e.g., "X% of ikan138 users prefer live-dealer tables") for analytics purposes, but this data cannot be used to identify you.
Your Rights on ikan138
You have the right to access, correct, and delete your personal data. To exercise these rights, contact our support team via the in-app chat or email. We will respond to your request within 30 days.
You have the right to request a copy of all personal data we hold about you. We will provide this in a machine-readable format (e.g., CSV or JSON). You have the right to request deletion of your data, subject to legal retention requirements. If we are required by law to retain your data (e.g., for anti-money-laundering compliance), we will inform you of the retention period.
You have the right to object to our use of your data for fraud detection or analytics. However, we must use your data for account verification and payment processing to operate ikan138. If you object to these uses, we may not be able to provide our services to you.
Jurisdiction and Changes to This Policy
Our services on ikan138 are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.
We reserve the right to modify this privacy policy at any time. If we make material changes, we will notify you via email or in-app notification at least 30 days before the changes take effect. Your continued use of ikan138 after the notification period constitutes acceptance of the new policy.
If you have questions about this privacy policy or how we handle your data, contact our support team. Players from Jakarta, Surabaya, Bandung, Medan, and Semarang can reach us via the in-app chat, email, or phone during business hours.